2. Rights of the Customer

2.1 The Customer shall have the right to purchase goods in the I-Shop in accordance with the procedure provided for in these Terms and Conditions and the legislation of the Republic of Latvia.

2.2. 2.2 The Customer shall have the right to withdraw from the Purchase Agreement for the goods concluded at the I-Shop by notifying the Seller in writing no later than 14 (fourteen) days from the date of delivery of the goods.

2.3 The Customer may not exercise the right under Paragraph 2.2 of the Terms and Conditions in the following cases:

2.3.1 for packaged goods provided in the Agreement which have been unpacked after delivery;

2.3.2 for goods provided in the Agreement which show clear signs of use or external damage;

2.3.3 for goods provided in the Agreement which have been specially made, cut or otherwise processed at the user’s request and are clearly tailored to the Customer’s specific, personal needs;

2.3.4 for goods provided in the Agreement with a short period of use.

3. Obligations of the Customer

3.1 The Customer is obliged to pay the price of the goods and their delivery, as well as any other charges (if any, specified in the Agreement) and to accept the goods ordered.

3.2 The Customer is obliged to pay for the order no later than 24 hours after placing the order. If the payment is not made within this period, the Seller is entitled to consider that the Customer has withdrawn from the Purchase Agreement. The goods selected by the Customer are reserved, and the Seller only starts to fulfil the Purchase Agreement when it receives payment for the ordered goods.

3.3 If the Customer’s details on the registration form have changed prior to the delivery of the goods ordered, the Customer shall update them immediately and inform the Seller of the change.

3.4 If the Customer notices an error in the order or wishes to cancel the order, the Customer must immediately inform the Seller.

3.5 The Customer is obliged to comply with these Terms and Conditions and other requirements published in the I-Store, as well as not to violate the requirements stipulated by the legislation of the Republic of Latvia.

3.6 The Customer is obliged not to pass on its authorisation data to third parties and, if it has lost them, to inform the Seller immediately.

4. Rights of the Seller

4.1 If the Customer attempts to interfere with the operation and security of the I-Shop or violates its obligations, the Seller shall have the right to restrict or suspend the Customer’s access to the I-Shop immediately without prior notice and, if necessary, to inform the law enforcement authorities of the Republic of Latvia. In such case, the Seller shall not be liable for any damages incurred by the Customer in connection with such actions.

4.2 The Seller has the right to unilaterally amend the Terms and Conditions by publishing them on the I-Shop website. The amendments shall enter into force upon their publication and shall apply to transactions concluded after the publication of amendments.

4.3 In the event of serious and unforeseen circumstances, the Seller may, without prior notice to the Customer, temporarily or completely suspend the operation of the I-Shop.

4.4 The Seller shall have the right to cancel the Customer’s order without prior notice to the Customer if the Customer has not made a payment for the goods within 24 hours of placing the order.

4.5 The I-shop has the right to withdraw from the concluded Purchase Agreement if the stock of the goods covered by the Agreement has run out, or if the Agreement was concluded by a person who was not entitled to conclude the Agreement under these Terms and Conditions.

5. Obligations of the Seller

5.1 It is the Seller’s responsibility to create the prerequisites and take care to ensure that the Customer can easily use the services of the I-Shop.

5.2 The Seller is obliged to respect the Customer’s privacy rights and its personal information, i.e., to only process the personal data provided by the Customer in the manner provided for in Paragraph 9 of the Terms and Conditions and the legislation of the Republic of Latvia.

5.3 If the Seller is unable to deliver the goods ordered by the Customer for material reasons, the Seller shall be obliged to offer an analogous or as similar as possible product, but if the Customer refuses, the Seller shall, within 14 (fourteen) working days of the Customer’s bank transfer, return the money paid to the Customer.

5.4 The Seller undertakes to comply with other requirements set out in these Terms and Conditions.

6. Product Quality, Guarantees

6.1 Product Quality, Guarantees

6.2 The characteristics of each item sold by the Seller are given in the description of each item in the I-Shop.

6.3 The Seller shall not be liable for the fact that the colour, shape or other parameters of the images of the goods placed in the I-Shop do not correspond to the actual size, shape and colour of the goods due to the specifics of the Customer’s monitor.

7. Delivery of the Goods

7.1 When ordering a goods delivery service, the Customer is obliged to specify the exact delivery address of the goods. If the delivery address is incorrect due to the Customer’s fault, the Seller shall not be liable for any loss incurred by the Customer as a result thereof.

7.2 Goods shall be delivered at the Customer’s expense by the Seller or the Seller’s authorised representative (courier).

7.3 The exact delivery price depends on the weight of the goods ordered and, in some cases, the size of the package or set of goods.

7.4 Goods are usually delivered to the address specified by the Customer within 1–2 working days after the receipt of the bank transfer for the goods and transportation of the goods. The Seller is obliged to deliver the goods to the Customer as soon as possible, however, the Seller does not guarantee that the goods will always be delivered within 1–2 working days, including in cases where the Seller does not have the necessary goods in stock, and the Customer is informed of the shortage of the ordered goods.

7.5 If the goods are not delivered on time through no fault of the Customer or for reasons beyond the Seller’s control, the Seller shall not be liable for the delivery of the goods.

7.6 The Customer is obliged to collect the goods in person, but if this is not possible, the Customer is obliged to indicate this in the order or to inform the Seller by e-mail, indicating the details of the recipient of the goods (Customer’s representative).

7.7 The Seller (or its authorised representative) is obliged to inform the Customer of the delivery of the goods by contacting it at the e-mail address or telephone number provided in the registration form. By entering into the Purchase Agreement, the Customer undertakes to check the relevant e-mail address daily until notification of delivery of the goods is received.

7.8 Upon the receipt of the goods, the Customer (or the Customer’s representative) is obliged to inspect the condition of the shipment, the quantity, quality and assortment of the goods together with the Seller’s representative.

7.9 If the packaging of the shipment is found to be defective, the number, quality or assortment of the goods is not in conformity, the Customer (or the Customer's representative) shall not be obliged to accept the shipment. In such a case, a representative of the transport company, together with the Customer (or the Customer’s representative), shall complete a special shipment inspection report indicating the deficiencies found. The Seller shall be exempt from liability for any damage to the packaging of the shipment, or any discrepancy in the number, quality, assortment of the goods, which the Customer (or the Customer’s representative) has not noted on the delivery note issued by the Seller’s representative.

7.10 If the Customer (or the Customer’s representative) has accepted the shipment, signed the data carrier or paper delivery document issued by the representative of the transport company and has not entered any remarks thereon, it shall be deemed that the goods have been delivered in undamaged packaging, that the number, quality and assortment of the goods are in conformity with the Purchase Agreement and that the additional services specified in the data carrier or paper delivery document have been properly performed, unless otherwise stated.

7.11 When the goods have been delivered and handed over at the address indicated by the Customer, the goods shall be deemed to have been handed over to the Customer, irrespective of whether the Customer or any other person has actually accepted the goods.

7.12 If the goods are not delivered on the scheduled delivery date, the Customer shall notify the Seller immediately but no later than the day after the scheduled delivery date.

7.13 Goods are delivered throughout the territory of the Republic of Latvia.

8. Liability of the Customer and Seller

8.1 The Customer is fully responsible for the accuracy of the data provided by them. In particular, the Seller shall be entitled to claim direct damages from the Customer caused by incorrect or inaccurate data entered in the registration form.

8.2 The parties shall be liable for breaches of the Purchase Agreement concluded at the I-Shop in accordance with the procedure provided for by the legislation of the Republic of Latvia.

8.3 The Customer and the Seller agree that the Customer’s act of logging in to the I-Shop with its authorisation code is equivalent to an electronic signature (i.e., such act has the same legal effect as a signature on paper documents and is valid evidence in court). It is the Customer’s responsibility to protect its I-Shop authorisation data, not to disclose it to third parties, to ensure that the data is known only to it and used only by it, and not to pass it on to other persons or otherwise make it possible for other persons to consult or use it.

8.4 If the security of the I-Shop authorisation data is suspected, the Customer is obliged to inform the Seller immediately. All actions taken when logging in with the Customer’s authorisation code shall be deemed to be actions taken by the Customer, and the Customer shall bear full responsibility for the consequences of such actions.

8.5 The Seller is not responsible for the information contained on other companies’ websites, even if the Customer accesses these companies’ websites from links on the Seller’s I-Shop. The Seller is not responsible for the information posted there or the activities that take place there if the Seller does not monitor, control or represent those sites.

8.6 The Seller shall be exempt from any liability in the event that the loss is caused by the Customer’s failure to comply with the Seller’s recommendations and the Customer’s obligations or the Customer’s failure to read these Terms and Conditions, even though the Customer was given the opportunity to do so.

9. Personal Data Processing

9.1 The Seller shall have the right to obtain and process the personal data provided by the Customer to the Seller and, where necessary, to disclose them to third parties to the extent necessary for the execution of the order, the processing of the data, or the planning and analysis of the Seller’s activities. The Seller is entitled to use the Customer’s personal data to send advertising and other information to the Customer within the scope of its activities. The Customer’s data may only be used for the transmission of information or for the operation of another online shop with the Customer’s consent.

9.2 By consenting to the processing of its personal data for the sale of goods and services in the Seller’s I-Shop, the Customer also consents to the sending of newsletters to the e-mail address and telephone number provided by it for the purpose of order fulfilment.

9.3 By confirming the order, the Customer also agrees to present its identity document to the Seller or its authorised person for identification purposes when collecting the goods at the place of delivery.

9.4 By ticking the box “Receive updates”, the Customer agrees to receive them on the mobile phone number and e-mail address provided in the Seller’s registration form and/or other mobile phone number and e-mail address provided by the Customer: SMS messages, phone calls and e-mails with information and promotional information about services and products.

9.5 By confirming the order, the Customer confirms that it is aware of its rights: to become acquainted with its personal data processed by the Seller and how these data are processed; to request the rectification of its personal data; to delete its personal data or suspend their processing if the data are processed in breach of the procedure provided by law; to object to the processing of its personal data for any reason whatsoever.

9.6 If the Customer has not provided personal data or does not consent to the processing of personal data for the purposes of marketing of the I-Shop, it is not possible to conclude and implement the Purchase Agreement between the Customer and the Seller.

10. Prices of Goods, Payment Procedure

10.1 The prices of the goods in the I-Shop and in the order are shown in euros, including VAT. The I-Shop has the right to change the prices of products when tax rates change.

10.2 The Customer and the Seller agree that after the order has been placed and the Seller’s confirmation has been received, the price of the goods may change due to objective factors affecting the price, such as an increase in the cost price of the goods, technical errors in information systems, and additional costs of the Seller related to the sale of the goods. If the Customer does not agree to purchase the goods at the new price, either party to the Agreement shall have the right to terminate the Agreement by giving notice to the other party. The Parties agree that any damages resulting from the termination of the Purchase Agreement for the reasons set out in this Paragraph shall not be indemnified.

10.3 The Customer is obliged to make payment no later than 24 hours after placing the order. If the payment is not made within the said period, the Seller is entitled to consider that the Customer has withdrawn from the Purchase Agreement. The Seller shall only start the performance of the Purchase Agreement once it has received the Customer’s bank notification of payment for the goods ordered.

10.4 The order number assigned to the Customer must be entered in the payment purpose box.

10.5 All monetary transactions are carried out within the online banking system of the Customer’s bank, therefore, full responsibility for data security rests with the bank from which the Customer pays for the goods.

10.6 By accepting the Terms and Conditions, the Customer agrees that, if it so wishes, the VAT invoice documents for the purchase of the goods will be sent to it electronically at the e-mail address it has provided. The VAT invoice shall be issued to the Customer no later than two working days after the Customer has received the goods.

11. Marketing and Transfer of Information

11.1 The Seller may, at its discretion, initiate various promotions in the I-Shop.

11.2 The Seller shall have the right to unilaterally, without prior notice, amend the terms of promotions or terminate them. Any amendment or termination of the terms of the promotions shall take effect from the date of their publication in the I-Shop.

11.3 The Seller shall send all notices to the e-mail address provided by the Customer on the registration form.

11.4 The Customer shall send all enquiries and notifications via the “Contact Us” section of the Seller’s I-Shop.

11.5 The Seller shall not be liable if the Customer does not receive the information sent or the confirmation notice due to a malfunction of the internet communication or electronic mail service provider.

12. Closing Provisions

12.1 These Terms and Conditions have been prepared in compliance with the laws of the Republic of Latvia and without prejudice to the rights of the Customer (User) under the laws of the Republic of Latvia.

12.2 If the Customer does not agree with the new wording of the Terms and Conditions, it shall always have the right to withdraw from them by informing the Seller in writing, provided that the Customer will no longer use the services of the I-Shop. If the Customer continues to use the Online Shop after any additions or amendments to the Terms and Conditions, the Customer shall be deemed to have accepted the new version.

12.3 All disputes arising out of or in connection with these Terms and Conditions or the Purchase Agreement between the Customer and the Seller shall be settled by mutual contact by telephone, electronic mail or registered letter, as well as through the Online Dispute Resolution Platform of the European Commission (reference). If no agreement is reached, disputes shall be settled in accordance with the procedures provided for by the legislation of the Republic of Latvia.